The move is done! Welcome Paragon! Farewell to MLXchange and Fusion.

Featured News

We completed the move to Paragon MLS® on September 15 when we said farewell to MLXchange and Fusion. In short, we made it! 

This final move was the culmination of two years of hard work.

“On behalf of all staff, we want to thank you for your efforts and patience throughout this transition,” Brad Scott, REBGV CEO said. 

Your calls to Help Desk continue to be well above typical levels, but our team is working diligently to answer your questions in a timely manner. We ask for your patience on the phones during this busy period.

This article walks you through our library of Paragon documents, videos, and other support resources to help you gain the comfort you need on the new system.

(Access Paragon at bcres.paragonrels.com. You can bookmark this URL or access it from the 'REALTOR® toolbox' on the www.rebgv.ca home page.)

Paragon help resources

• Read our 7 Steps to Learning Paragon document. Click here to get started.
• Click here to see your Paragon training options. There are still hands-on courses with space available! Note that September is the last month that we'll offer our hands-on Paragon training at no additional cost.
• Read the Paragon Residential Hands-On Workbook to learn the system at your own pace. 
• Visit the Paragon Transition Site’s Help Resources Page at http://paragon.mlslink.ca/help-resources for videos and documents to help you perform common Paragon tasks, such as building CMAs, searching and emailing clients. 
• Watch a 90-minute recorded webinar that walks you through Paragon.
• If you run into difficulties, call our Help Desk at 604.730.3020 – remember you may need to wait on hold for longer than you’re used to.

Paragon improvements

As you use Paragon, you'll find some features need refining. We've been collecting and prioritizing your feedback so that we can address it in an efficient and systematic way. We're working with Black Knight, the maker of Paragon, to create an enhancements road map that outlines the delivery schedule for the different requests we've submitted. We'll publish this roadmap in our newsletter and on the Paragon home page when it's complete. 

If you have a suggestion for an enhancement, send it to us at enhancements@rebgv.org.

Here's the top three enhancements that are in progress:

1. The ability to mark search results as read or unread.
2. Improving the display on email notifications to include: Status, Price, Address and the reason for the notification. 
3. The ability to set Market Monitor default to "0" days.

Paragon scores high in North America-wide survey

In an independent, North America-wide MLS® survey conducted by the technology firm Clareity, REALTORS® and MLS® staff gave Paragon the highest customer satisfaction score over any of the other major MLS® systems, including MLXchange, Fusion and Matrix. This is the third consecutive year that Paragon received this ranking. 

Paragon webinars

We've recorded four new webinars to help you learn Paragon. Each of these 45-minute sessions focuses on a key function within the system. They are:

Client Connect; 

CMA; 

Search; and

Setting up your Paragon Profile. 

Extended Help Desk hours

Here are our Help Desk hours for the next week:

Sept 22 - 25: Tuesday through Friday, 9 a.m. to 6 p.m.

Sept 26 - 27: Saturday and Sunday, 10 a.m. to 2 p.m.

References:
http://www.rebgv.ca/content/rebgv/en/newsletter/realtor-news-september-22-2015.html